Responsive Repairs
Cost-effective responsive repairs for 24/7 peace of mind
Plumbing and Drainage
Covering burst pipes, flooding, leaks and blockages, Concept’s experienced team of certified plumbers and drainage specialists deliver a 24/7 emergency response, minimising damage and protecting property and assets.
Electrical, Gas and Heating
As well as routine electrical maintenance and gas safety checks, we offer a safe, compliant emergency response service to rapidly respond to losses of heat, water or electricity as well as boiler breakdowns.
Glazing, Carpentry and Roofing
Concept’s skilled craftspeople provide comprehensive solutions for window repairs, door installations, and roofing work ensuring properties remain secure, weatherproof and structurally sound.
Emergencies and Automated Scheduling
Understanding that every property is different, our team is able to cope with each and every situation, offering rapid, out-of-hours emergency response, with advanced scheduling technology that ensures cost-effective and convenient appointments.
Damp and Mould
Ensuring that social housing landlords are compliant with updated damp and mould regulations as set out in Awab’s Law (October 2025) we support clients to fix dangerous damp and mould in set time periods and repair all emergency hazards within 24 hours.
Featured Group Project
Responsive Repairs Service for Onward Homes
Responsive Repairs
Our Midlands Division’s Responsive Repairs team supports Onward Homes to provide safe and comfortable homes for their residents
Latest Projects
Discover how we’ve partnered with clients to deliver high-quality property solutions, showcased through our latest case studies.
Our Group Clients
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Make an enquiry and we’ll be in touch as soon as possible.
Our certified teams respond rapidly to emergencies such as burst pipes, leaks, blockages, boiler breakdowns or structural damage. We also address damp and mould in compliance with Awab’s Law, providing safe, timely solutions for social housing and other properties.
With advanced scheduling technology and flexible emergency response, Concept ensures every repair is handled quickly, efficiently, and reliably, giving clients complete peace of min.
What we do
Concept provides 24-hour responsive repairs to minimise downtime, maintain operational efficiency, and protect your property from damage.
Accreditations
Responsive Repairs FAQs
What are responsive repairs?
Responsive repairs comprise routine and everyday repairs, as well as emergency and urgent repairs. Responsive repairs resolve and restore defective assets back to full working condition. This could involve fixing the asset or replacing it entirely. This type of repair work occurs on an ad-hoc basis and is not included within a planned or cyclical maintenance programme. As the name suggests, responsive repairs occur in direct response to a reported breakdown. They quickly rectify issues as they occur. The reports, or requests for a repair may come from the landlord, the owner or the tenant/resident.
What’s the difference between urgent, routine and emergency repairs?
Responsive repairs range from routine fixes to urgent or emergency issues, restoring assets to full working condition. Emergency issues include burst pipes, faulty boilers, loss of heat, water or electricity supply. Urgent issues might include issues like the presence of damp or mould which are injurious to health if left untreated. Routine issues include things like broken windows or taps. Concept’s experienced team assesses and prioritises repairs, with emergency teams available 24/7.
What sort of responsive repairs does Concept provide?
Our work will vary according to our client’s needs and the terms of our contract. Tenants can find out more about which types of repairs they are responsible for in their handbook. Our skills include:
- Plumbing & Drainage
- Electrical
- Gas & Heating
- Leaks & Floods
- Burst Pipes
- Exterior & Roof Repairs
- Voids
- Emergency Repairs
- Damp & Mould
Who carries out Concept’s responsive repairs?
We are proud of our highly diverse, skilled and reliable repairs teams who are renowned for consistently completing projects to a high standard and maintaining high levels of resident satisfaction. Concept always ensures that clients’ project needs are completed by the appropriately skilled tradesperson who is qualified to do the job. Our team includes:
- Mechanical Engineers
- Electricians
- Plumbers
- Multi-traders
- Carpenters
- Stonemasons
- Builders
- Landscapers
- Glaziers
- Roofers
The health and safety of our people, clients, occupants and the public is paramount. Each individual working on-site has obtained the correct health and safety training and accreditations to ensure safe working practice. We aim for a first-time fix, delivered to an exceptionally high standard.
How quickly can Concept provide responsive repairs?
Concept takes a proactive approach to reduce the downtime and disruption to tenants and occupants caused by asset faults and failures. Our repair teams are on hand to react to issues as they arise, solving problems as quickly as possible. We are committed to continually improving call out efficiency.
Concept’s fast and responsive automated booking system is ready to handle clients’ enquiries and arrange reactive repairs. We’ll always aim for a first-time fix. Our teams will assess the issue before appointing an operative with the right skills, equipment and expertise to resolve faults and damages as efficiently as possible. Concept’s long-standing and trusted supply chain is on board to ensure that we have access to quality material needed to complete repair work. We keep residents informed about the progress of their reported repair.
Why are responsive repairs important?
Whilst planned and cyclical maintenance programmes work to reduce the likelihood of sudden asset and facility faults, it’s only natural that these assets may unexpectedly run into a fault from time to time. However, sudden issues can cause inconvenience and disruption to residents and compromise the overall standard of living.
Responsive repairs have one of the greatest impacts on residents’ quality of life. Concept values the importance of providing residents with a high level of customer care and satisfaction. Our responsive repair services are important for ensuring that residents can experience well-conditioned, fully functional and above all, safe and comfortable living spaces. If issues go unactioned or unreported, the quality of homes or living spaces is affected and in the long term, the general condition of the property can become compromised. Responsive repairs are not only important for maintaining residents’ standard of living but also work to protect the value and condition of the property and its assets for the future.
As a resident, how do I book a responsive repair?
Resident care is at the heart of all our work. Throughout the repair process all our employees will be courteous and treat you with respect. You can phone Concept’s dedicated service line, available 24/7, which you will receive from your landlord or housing provider. In some cases where available, you can book online using our automated booking service.
After our team has assessed the issue, a skilled operative is assigned to fix the problem, with full appointment tracking and communication to keep you posted about their arrival time.
What are voids repairs?
Empty social housing properties are referred to as voids. Voids repairs occur in between tenancies to repair and refurbish an empty property before it is re-let. The main purpose of void repairs is to bring the vacant property back to a lettable condition as quickly as possible.
This ensures that new tenants can move into a fresh, safe and comfortable environment – vital in enhancing resident satisfaction levels. Landlords often have a waiting list for their properties. Concept carries out voids repairs and refurbishments with maximum efficiency to reduce the turnaround time on empty properties. Additionally, by staying on top of issues that could become long-term problems, landlords can reduce repair costs in the future.
What does Concept’s voids repair service include?
Concept’s property surveyors will identify any faults, damage and necessary maintenance requirements, checking that gas and electric systems are safe and in good condition, kitchen and bathroom facilities are fully functional and clean, and that the property is secure and free of infestation and damp and mould. We’ll put together a list of work that is required to bring the property back to a minimum lettable standard. Any damage or faults will be added to the list. Concept works alongside the landlords to complete any repair work within the scheduled time frame so that turnaround time is not delayed. Our schedulers will liaise with operatives and send the right teams or skilled individuals out to complete the job. This could include plumbing, gas, electrical and boiler work as well as window repairs, door or lock replacement. Once work is complete, we’ll provide photographic inventory and condition reporting.
Get In Touch
Have questions about our responsive repairs, or want to learn more? We’d love to hear from you. Contact us via phone, email, or our form.
| 01730 816021 | |
| info@conceptbld.co.uk |
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