Frequently Asked Questions

There are numerous ways you can become part of our thriving organisation:

• Join our on-site teams of operatives
• Work in office-based support roles
• Join our trusted supply chain
• Become one of our valued subcontractors
• Learn a new trade for life as an apprentice

Concept is a leading property maintenance, refurbishment and compliance provider.

We have 8 UK offices from which we provide national coverage with a local service. 

Our property maintenance and repairs service support the following infrastructure sectors:

• Blue Light
• Defence
• Education
• Healthcare
• Social Housing
• Utilities & Industrial

Concept’s head office is in Chichester. We have 8 offices from which we provide UK-wide property repairs and maintenance services. 

Providing a national coverage for our clients across the entire country.

You will find us here:

• Chichester (Head Office)
• London
• Exeter
• Worcester
• Portsmouth
• Southampton
• Darlington
• Gatwick

Job roles are highly varied, and many of our Concept people work within office or remote-based teams. Our office-based teams perform a vital role in looking after our people, our clients and our future growth. Admin, HR, IT, Finance and Marketing all contribute to who we are and what we do. So much so, we call them Business Support!

The pathway to becoming a Concept Apprentice commences in Spring with the launch of our recruitment campaigns. We evaluate the roles and vacancies where we’re seeking to recruit and we consult our clients as well.
Our vacancies are then promoted on our website and with our clients. Any candidates are invited to submit their CVs.

Our minimum requirements are GCSE Maths and English, 4 and above at A to C grade. The closing date for our applications is May. We review CVs for eligibility to match our criteria and then carry out initial telephone interviews. If successful, the next stage is the completion of a work experience placement.

Those candidates who progress through this process will be invited for the Concept Apprentice Recruitment Day. These are face-to-face interviews. There is also a written assessment based around Maths, English and spatial awareness.

Placements for successful candidates usually commence around September when you will begin your work at Concept, and also at the college and/or university we have selected for you to attend.

All new recruits attend an induction day, where they can be introduced to the business as a whole and to our Health and Safety Team.

At our Apprentices Welcome Event, you will get to meet our Executive Team and Divisional Managers as well as your fellow Apprentices.

Regular Apprentice breakfast meetings ensure you are part of the family, keep you in touch with your colleagues and Managers and ensure you are at the top of your game receiving the best support and help.

Concept recruits Apprentices from anywhere and everywhere. Our Core Value 6 emphasises our commitment to our local communities, contributing to their growth and development. So, we also actively recruit Apprentices from our local communities, including from our local supply chain and local schools.

We also work in partnership with our clients to promote the Apprenticeship vacancies to residents. The diversity of backgrounds, ages and cultures reflects the communities where we work and that is celebrated here at Concept.

Read our Work Inspiration brochure, here. Did we answer ‘Where does Concept recruit Apprentices?’ If you have more questions, contact us here.

What are the benefits of being a Concept Apprentice? There are many benefits of becoming a Concept Apprentice. That’s why becoming a Concept Apprentice is highly valued and competitive!

During your structured Apprenticeship Programme with Concept, you will work with experts on the job under our Apprentice Master, learning real skills, working on real projects on site. You receive payment whilst you are training and training is all year round. You will also acquire a professional qualification relevant to your chosen career at a local college or university.

More than 400 young people have started careers through our Apprentice Programme and many have gone on to become Supervisors and Managers within Concept or remained within the business to become highly skilled in their specialism. Some have become valuable members of our supply chain or business owners in their own right.

As well as learning their trades on-site and in college, our Apprentices complete an annual Apprentice Challenge which is an opportunity to develop project management, presentation and communication skills.

“For me, the highlight has been finishing my Plumbing Apprenticeship and learning a bunch of new skills and having hands-on experience. There’s a big difference when you look at something in a textbook than when you do it in real life and that’s exactly what I needed” – Jamie Huda, Plumbing Apprentice, 2020.

Read our Work Inspiration brochure to find out more benefits of being a Concept Apprentice, here. Or find out more about Concept, here.

An Apprenticeship can be from 1.5 years to four years. A Degree Apprenticeship, for example like Quantity Surveying, can last five years.

Find out more by reading our Work Inspiration brochure, here.

Did we answer ‘How long is an Apprenticeship?’, if you’ve got more questions, contact us here.

We offer a number of Apprenticeships in both construction and business support roles. This includes Gas, Electrics, Carpentry, Finance/Accounting, Plumbing, Painting and Multi-Trader as well as Administration. We also offer Degree Apprenticeships, for example, in Quantity Surveying.

Yes indeed we do! One of our Core Values is to train and develop our people. Concept are dedicated to providing people with the chance to develop their skills, experience new challenges and opportunities whilst achieving their career ambitions.

Our time-honoured Apprenticeship Programme has provided great value for our people pursuing a career in a variety of construction and Business Support roles. Apprentices consistently make up ten percent of our workforce.

An Apprenticeship at Concept combines learning on the job and studying at college or university to work towards achieving an Apprenticeship Qualification in the occupational area chosen. The founders and owners of Concept all started their careers as Apprentices. Their example, wisdom and expertise have inspired all our Apprentices who join our Apprenticeship programme.

Your company’s information will be accessible to Concept staff who have been granted permission to use the supply chain portal in their roles. Prior to approval, your details will be assessed by relevant internal departments such as Finance, Health and Safety, Sustainability and others to verify that all required information has been provided.

Following approval, our Contract Managers will utilise the directory to identify companies suitable for delivering work aligned with specific project requirements. Your company information will not be visible to or distributed to any external organisation. Concept’s commercial team will also reference your information and the terms you’ve agreed to, ensuring work has been completed to the required standard.

After registering as a Concept subcontractor, you and your company become searchable and accessible via Concept’s approved supply chain directory. Through this platform, you’ll be able to promote your services and expertise alongside your relevant certifications and licenses, which are crucial for undertaking work on Concept’s behalf.

You can also modify your profile whenever needed with updated or additional documentation and notify us of any new products or services your company can deliver.

Concept Contract Managers are actively encouraged to provide ratings and feedback on subcontractor performance. Outstanding work and positive feedback will help you distinguish yourself when marketing your services to Concept Budget Holding employees.

Simply because you or your business haven’t secured all of the documentation listed in the requirements, this doesn’t prevent you from applying to be a Concept subcontractor. We maintain a robust supply chain to ensure we deliver only the highest quality of service to our clients, so an additional assessment is required before we can confirm the next steps.

If you have outstanding documentation you’re unable to supply, or have queries before or during the online application process, please email us. You’ll need to provide some information about the services you or your company offers so we can evaluate your application.

We value our partners and recognise the importance of ensuring all of our subcontractors are compensated correctly and punctually. All suppliers receive payment on a 30-day term from the invoice date. Subcontractors can select from the following payment options:

• 30 days with 2.5% Early Payment Discount
• 14 days with 5% Early Payment Discount

Some of Concept’s divisions and contracts may have different terms, but these would be agreed before work commences.

All of our subcontractors must submit CIS verification for all company partners and provide evidence of any assessments or accreditations that the business has achieved (CHAS, Safe Contractor, Exor etc.).

Businesses must also submit their Health and Safety Policy, along with details about who is accountable for Health and Safety. Risk assessments are also necessary during the application process.

For services involving any element of gas, electrics, asbestos or scaffolding, businesses must also demonstrate the relevant trades and confirm the credentials to deliver them. Businesses offering these services must also ensure their operatives hold the valid qualifications for their respective trade. These are specified for Gas (Gas Safe), Electric (NICEIC) or Scaffold (CISRS).

All businesses seeking to subcontract for Concept must also ensure that any operative or subcontractors working on Concept’s behalf have undergone DBS checks. Anyone conducting onsite work on behalf of Concept must also hold a valid CSCS card that is carried at all times when working with us.

We also request that all businesses joining our subcontractor network support our Training Levy, where 2% is deducted from all payments. This fund contributes to training and apprenticeship programmes which are instrumental in our efforts to address the labour shortage.

You’ll be required to upload documents relevant to the trade or service your company offers to complete your application. Common documents needed include:

• Company registration and VAT certificate
• Proof of residence
• Insurance certificates
• Safety documents
• Trade accreditations

Our subcontractors are integral in delivering the wide range of services that we offer to our public and private sector clients. We engage a variety of Limited Companies, Sole Traders and Partners who specialise in various trades and services, some of which include:

• Asbestos Specialists
• Carpenters and Joiners
• Damp Proofing and Timber Treatment Services
• Facia, Soffit and Guttering Services
• Gas (Domestic and Commercial) Technicians
• Floor Fitters
• Metalwork & Cladding Operatives
• Decorators
• Pest Control
• Strip-out and Demolition Services
• Tilers

If you are interested in discovering our latest subcontractor opportunities, we recommend that you register your business via our subcontractor portal. Here you will be able to learn about the latest Concept news and upcoming projects.

Operating as a Responsible Business involves making meaningful contributions that benefit our workforce, the communities we serve and environmental sustainability. At Concept, our approach is structured around three core pillars – Our People, Our Community and Our Environment – all built upon six fundamental company values that guide everything we do.

Our commitment centres on prioritising workplace safety, employee wellbeing, fostering equality and diversity and providing ongoing professional development opportunities.

We actively engage with local communities through substantial contributions, with our teams. Our community initiatives range from partnering with charity organisations like Demelza to delivering educational career workshops in local schools, ensuring we create tangible, long-lasting benefits in the regions where we operate.

Environmental stewardship is central to our operations, with active programmes focused on reducing carbon emissions, protecting biodiversity, and minimising waste generation. Through close collaboration with our supply chain partners, we’re working to reduce emissions whilst simultaneously developing a carbon-aware workforce committed to environmental protection and habitat conservation.

Our comprehensive Responsible Business strategy concentrates on three essential areas:

• People: Championing diversity and inclusion, investing in training and development, supporting employee wellbeing, and maintaining rigorous health and safety standards
• Community: Delivering volunteer programmes, fundraising efforts, and locally-focused projects that create social value
• Environment: Implementing carbon reduction initiatives, advancing waste management practices, and ensuring sustainable procurement across our operations

We are fully committed to advancing the United Nations Sustainable Development Goals (SDGs), which provide the framework for our sustainability work. Our initiatives directly support goals including climate action, reducing inequalities, promoting quality education, and building sustainable cities and communities, ensuring our business activities contribute to broader global objectives.

Since 2003, Concept has repaired and maintained properties and buildings across multiple sectors. Our experts offer a wide range of services including responsive repairs, major refurbishments, electrical contracting and mechanical engineering, putting residents and occupants at the heart of our work.

Concept was established in 2003 and has grown to become a trusted property maintenance, compliance and refurbishment provider with offices across the UK. As part of the Axis CLC group, our values have always shaped the way we work, whether that’s with our clients, our employees or the communities we serve. We are known in the business as a safe pair of hands.

Our clients value us for our expertise, adaptability and proactive mindset. We are constantly seeking and embracing new ways and technologies to improve our skills and the services we offer. We transfer skill-sets across sectors—for example, our compliance expertise in education facilities enhances our work in healthcare settings, improving safety for all residents and occupants. A Planned Maintenance Programme can easily incorporate our Responsive Repairs service, should our client require.

We work closely with our clients and their own timetables, adjusting our schedules to suit theirs. A busy hotel cannot have too many rooms undergoing refurbishment at the same time—so we stage our works. An education facility needs works completed during holidays—and our schedules recognise this urgency. Our projects take into account the specific needs of each sector and property type.

Closely monitoring project progress, performance and compliance, we provide regular transparent feedback and reports, adjusting where necessary. Our analytical approach ensures the reliability, professionalism and smooth delivery of every maintenance or refurbishment project.

We pride ourselves on seeing our projects through from start to completion and beyond. Our planning and design processes combine clear communication, creative problem-solving, and a thorough understanding of building compliance and legal requirements. Our installations are conducted by industry experts, and our follow-up maintenance and reporting systems are thorough and transparent.

Concept believes firmly in adding social value to the communities where we work. We aim to reduce our own environmental impact and, by integrating sustainability into our work through our energy efficiency programmes, we proactively help our clients minimise their carbon footprint and achieve their government Net Zero targets. As part of the Axis CLC group, we support community initiatives and workforce development across all our regions.

We deliver complete UK compliance solutions for all sectors. Our end-to-end services include:

• Water hygiene solutions
• Damp & Mould management
• Legionella Control
• Passive fire protection
• Active fire systems
• Mechanical & Electrical Safety
• Asbestos removal

We ensure your properties meet all UK building safety regulations. Key legislation includes:

• Building Safety Act 2022 – structural and high-rise building safety
• Health and Safety at Work Act 1974 – worker protection laws
• Construction (Design and Management) Regulations 2015 – site safety during all project phases

Our compliance solutions cover fire safety, M&E inspections and energy efficiency to meet every legal requirement.

You don’t need to – we manage it for you here at Concept. UK compliance laws change often, but we keep your property safe and legal with:

• Installation, maintenance, and repair services
• Scheduled testing and M&E inspections
• 24/7 emergency compliance support

Our team ensures you stay ahead of UK building safety regulations. Our dedicated management team regularly review and incorporate any new or upcoming changes to carbon regulations to ensure that we are future-proofing our installations as efficiently as possible.

Compliance experts protect your property, tenants, and legal standing.
Benefits include:

• Preventing hazards such as fires, gas leaks, or electrical faults
• Avoiding fines, legal action, or building closure
• Extending asset lifespan through regular M&E inspections and testing
• Meeting fire safety regulations, health and safety laws, and Net Zero standards
• Enhancing comfort and efficiency for occupants

Compliance creates safer, more efficient homes and workplaces. Vital services – cooking, heating and water – are safe to use.
For residents, UK building compliance ensures:

• Fire, electrical, and gas safety compliance
• Reliable heating, plumbing, and ventilation systems
• Clean, safe water supply through Legionella control
• Lower utility bills thanks to energy efficiency upgrades

Yes – especially for landlords and social housing providers.
By 2030, all social housing must achieve an EPC rating of C or higher.
This requires investment in energy-efficient measures such as:

• Solar PV panels
• Air source heat pumps
• Low-carbon heating systems

Meeting these targets supports Net Zero compliance while lowering tenant costs.

TrustMark is the UK Government-endorsed quality assurance scheme. It guarantees that contractors meet the highest standards in building regulations, fire safety compliance, and customer service. As a TrustMark-accredited contractor, Concept provides:

• Fully compliant and certified work
• Technical expertise and proven quality
• Full warranties and guarantees

We deliver full statutory mechanical and electrical inspections across the UK.
Our M&E compliance services include:

• Electrical safety inspections
• Gas safety checks
• Fire safety compliance testing
• Air and ventilation system inspections
• Plumbing, drainage, and water hygiene assessments

All services are completed by qualified and accredited engineers.

We deliver OLEV-approved, fully compliant EV charge point installations. Our installation teams are trained to the highest standards, working to the 18th Edition wiring regulations and ISO 9001:2008 Quality Management System to ensure every EVSE meets UK safety and compliance requirements. We adhere to:

• BS-EN-61851-1:2019 and BS EN 61851-1:2011
• Electromagnetic Compatibility Regulations 2016
• Electrical Equipment Safety Regulations 2016
• IET Wiring Regulations BS 7671:2018+A1:2020
• IET Code of Practice for EVSE installation

We source sustainable materials and recommend emission-free energy suppliers for low/zero-carbon installations. While no UK-wide law mandates EV charging provision, local authorities such as the London Plan require charge points in certain developments.

Stricter cladding safety laws now protect residents and set higher fire safety standards.
Under the Building Safety Act 2022, building owners must register high-rise properties with the Building Safety Regulator and rectify unsafe cladding at no cost to leaseholders. Compliance now requires:

• Full cladding assembly testing, including insulation and substructure
• Use of materials with A2-s1, d0 or A1 fire resistance ratings
• A ban on combustible materials for high-rise residential buildings

A government consultation is underway to extend the combustible materials ban to buildings over 11 metres.

Decarbonisation for buildings describes the process of reducing carbon emissions throughout a property’s lifecycle. This encompasses energy-efficient design principles, renewable energy integration and the use of sustainable materials.

Energy efficiency measures—including heating system electrification, replacing traditional gas boilers with heat pumps, and incorporating advanced smart technologies—work together to lower energy consumption and greenhouse gas emissions. As part of the Axis CLC Group, Concept helps clients achieve their Net Zero 2050 targets through these proven solutions.

Decarbonisation and retrofit services involve upgrading existing properties to enhance energy efficiency, sustainability and environmental performance, ultimately reducing carbon emissions.

Common improvements include insulation upgrades, double-glazing installations, solar PV systems and modern heating system replacements.

Concept’s decarbonisation and retrofit services strengthen environmental performance, supporting clients in meeting Net Zero targets whilst delivering measurable improvements in energy efficiency and occupant comfort.

Concept provides a comprehensive range of Energy Efficiency Measures:

• Air Source Heat Pumps (ASHPs)
• District Heat Networks (DHN)
• Electric Heating Systems
• Electric Vehicle (EV) Charging Point Installations
• Energy-Efficient Windows and Doors
• Insulation Solutions:
  External Wall Insulation (EWI)
  Re-Cladding Solutions
  Loft Insulation
  Cavity Wall Insulation
  Internal Wall Insulation
• Solar PV Panel Systems
• Mechanical Ventilation with Heat Recovery (MVHR) Systems

Retrofitting existing properties significantly improves energy efficiency and reduces carbon emissions, directly supporting the UK Government’s Net Zero strategy and landlords’ environmental obligations.

By implementing energy-efficient measures such as enhanced insulation, solar panel installations and low-carbon heating systems, landlords can substantially reduce energy consumption, improve EPC ratings, and meet increasingly stringent environmental standards. Concept works with landlords and housing providers to develop tailored retrofit strategies that balance regulatory compliance, cost-effectiveness and resident comfort, creating a pathway to Net Zero that’s both practical and sustainable.

Concept delivers comprehensive Fire Risk Assessment (FRA) programmes for our clients nationwide. Our capabilities span from initial risk identification and reporting through to complete remedial and installation works.

Our services include:

• Fire Door Replacement
• Fire Door Sets
• Compartmentation
• Emergency Lighting
• Penetration Seals
• Cladding
• Smoke and Fire Alarms
• Sprinkler Systems
• Cavity Barriers

All our manufacturing carries third-party accreditations from FIRAS, BM Trada, or IFC. Our installation teams hold individual accreditation from these same bodies, ensuring the highest standards of workmanship.

Active fire protection systems respond dynamically to detect, suppress or facilitate escape during a fire event. These include both manual and automated systems such as AFD (Automated Fire Detection), AOV (Automatic Opening Vents), emergency lighting installations, fire detection networks, smoke alarms, sprinkler systems and wayfinding signage.

Passive fire protection works by containing and slowing the spread of fire and smoke throughout a building. Concept installs cavity barriers, fire batts, pillows, sleeves, curtains, collars and wraps, firestops, penetration seals and Firetherm Intudeck systems in loft spaces to create effective fire containment zones.

Active and passive fire protection strategies are complementary elements of a comprehensive building fire safety strategy. Passive measures contain and slow fire spread, whilst active systems detect and suppress fires or aid evacuation, creating a layered defence approach.

Compartmentation involves dividing a building into separate fire-resistant ‘compartments’ designed to contain and suppress fire spread. Each compartment is reinforced with fire-resistant materials and protective measures including fire doors and cavity barriers, limiting fire progression and protecting escape routes.

Sprinkler systems activate in response to elevated temperatures. When installed, individual sprinkler heads will discharge water across a room once temperatures reach 60-70 degrees Celsius.

Our team brings over 20 years of specialist experience to every project. As members of all relevant compliance and regulatory bodies, our professionals hold the qualifications and training necessary to deliver expert fire safety solutions.

Fire risk assessment and remedial works should only be conducted by experienced, certified specialists like our team at Concept. We possess the essential knowledge and qualifications to assess fire risks accurately, specify appropriate fire-stopping measures, and deliver works to the highest quality and compliance standards.

Yes. Concept regularly retrofits fire protection solutions in existing buildings that require upgrades to meet current fire safety standards. Our retrofitting process involves comprehensive fire risk assessment, identification of deficient areas, and implementation of appropriate fire-stopping measures to enhance the building’s overall fire protection performance.

Planned maintenance is about staying ahead of problems before they start. We carry out scheduled inspections, servicing and repairs at times that suit you, keeping your property’s systems in peak condition year-round. It’s the difference between fixing a small leak during a planned visit and dealing with a burst pipe at 3am. It saves you money, extends the life of your assets, and keeps everyone safe and comfortable.

We build programmes around your specific needs. This typically includes regular inspections of heating, electrical, plumbing and mechanical systems, statutory compliance checks, servicing of automation and life safety systems, cleaning and maintenance of drainage and guttering and scheduled replacements before things fail. Everything is documented, tracked and planned well in advance so you know exactly what’s happening and when.

We start by listening. Every project is different, and we take time to understand yours – how your property is used, what matters most to you and where your priorities lie. Then we create a schedule that minimises disruption, fits your budget and meets all compliance requirements.

Our skilled, qualified teams handle everything in-house. You’ll work with electricians, plumbers, heating engineers and multi-trade specialists who know their trade and take pride in their work. Every person on site has the right certifications and training for the job. Over time, they’ll get to know your property inside out, which means faster, smarter service.

It’s simple: prevention costs less than emergency repairs. Regular maintenance catches issues early. It extends the life of expensive equipment, reduces energy costs through efficient systems and dramatically cuts down on emergency callouts. You also avoid the hidden costs of downtime and disruption.

We work across a wide range of sectors and understand that needs can vary, We schedule work during quieter periods, evenings, or weekends if that suits you better. Our goal is to keep your building running smoothly with minimal impact on your day-to-day operations. We communicate clearly about upcoming work, arrive on time, and complete jobs efficiently so you can get on with what you do best.

Our work varies according to our clients’ needs and the terms of our contract. Our comprehensive skills include:

• Mechanical and Electrical (M&E)
• Plumbing and drainage
• Gas and boiler installations
• HVAC systems
• Electrical systems and upgrades
• Complete project management
• Design and build solutions
• Bespoke turn-key refurbishment
• Facilities management

We are proud of our highly diverse, skilled and reliable teams who are renowned for consistently completing projects to a high standard and maintaining high levels of client satisfaction. Concept always ensures that clients’ project needs are completed by the appropriately skilled tradesperson who is qualified to do the job. Our team includes:

• Mechanics
• Electricians
• Plumbers
• Multi-traders
• Carpenters
• HVAC specialists
• Project managers
• Civil engineers
• Structural engineers

The health and safety of our people, clients, occupants and the public is paramount. Each individual working on-site has obtained the correct health and safety training and accreditations to ensure safe working practice. We deliver with expertise and care.

Concept takes a tailored, turn-key approach to every refurbishment project. We take projects from the initial design stage right through to completion and handover. After completion, we can also offer facilities management solutions, ensuring clients know they are in safe hands.
Our dedicated on-site managers ensure that clients’ requirements are met down to the last detail, and that the highest standards are retained throughout the project. We specialise in project planning incorporating M&E services, programme development and progress monitoring with transparent reporting.

At the conclusion of each project, we are satisfied with the excellent results produced and the positive feedback from our clients. We have an excellent reputation in each and every sector in which we work, built on the quality of our people, the value of our services and the high standards we set.

Our highly qualified management team, including civil and structural engineers, strive for improvement across all aspects of the business. When professional knowledge is required, we have the expertise in-house, guaranteeing swift and efficient solutions that keep projects on track.

Our track record of working with high-profile government and private sector clients, delivering everything from smaller refurbishment tasks to large-scale projects, has led to a high level of repeat business. This demonstrates the trust clients place in our ability to deliver.

We provide comprehensive mechanical and electrical services from initial consultation through completion. Our project lifecycle planning covers design, pre-delivery, installation and commissioning stages, ensuring every aspect is managed professionally and transparently.

Responsive repairs comprise routine and everyday repairs, as well as emergency and urgent repairs. Responsive repairs resolve and restore defective assets back to full working condition. This could involve fixing the asset or replacing it entirely. This type of repair work occurs on an ad-hoc basis and is not included within a planned or cyclical maintenance programme. As the name suggests, responsive repairs occur in direct response to a reported breakdown. They quickly rectify issues as they occur. The reports, or requests for a repair may come from the landlord, the owner or the tenant/resident.

Responsive repairs range from routine fixes to urgent or emergency issues, restoring assets to full working condition. Emergency issues include burst pipes, faulty boilers, loss of heat, water or electricity supply. Urgent issues might include issues like the presence of damp or mould which are injurious to health if left untreated. Routine issues include things like broken windows or taps. Concept’s experienced team assesses and prioritises repairs, with emergency teams available 24/7.

Our work will vary according to our client’s needs and the terms of our contract. Tenants can find out more about which types of repairs they are responsible for in their handbook. Our skills include:

• Plumbing & Drainage
• Electrical
• Gas & Heating
• Leaks & Floods
• Burst Pipes
• Exterior & Roof Repairs
• Voids
• Emergency Repairs
• Damp & Mould

We are proud of our highly diverse, skilled and reliable repairs teams who are renowned for consistently completing projects to a high standard and maintaining high levels of resident satisfaction. Concept always ensures that clients’ project needs are completed by the appropriately skilled tradesperson who is qualified to do the job. Our team includes:

• Mechanical Engineers
• Electricians
• Plumbers
• Multi-traders
• Carpenters
• Stonemasons
• Builders
• Landscapers
• Glaziers
• Roofers

The health and safety of our people, clients, occupants and the public is paramount. Each individual working on-site has obtained the correct health and safety training and accreditations to ensure safe working practice. We aim for a first-time fix, delivered to an exceptionally high standard.

Concept takes a proactive approach to reduce the downtime and disruption to tenants and occupants caused by asset faults and failures. Our repair teams are on hand to react to issues as they arise, solving problems as quickly as possible. We are committed to continually improving call out efficiency.

Concept’s fast and responsive automated booking system is ready to handle clients’ enquiries and arrange reactive repairs. We’ll always aim for a first-time fix. Our teams will assess the issue before appointing an operative with the right skills, equipment and expertise to resolve faults and damages as efficiently as possible. Concept’s long-standing and trusted supply chain is on board to ensure that we have access to quality material needed to complete repair work. We keep residents informed about the progress of their reported repair.

Whilst planned and cyclical maintenance programmes work to reduce the likelihood of sudden asset and facility faults, it’s only natural that these assets may unexpectedly run into a fault from time to time. However, sudden issues can cause inconvenience and disruption to residents and compromise the overall standard of living.

Responsive repairs have one of the greatest impacts on residents’ quality of life. Concept values the importance of providing residents with a high level of customer care and satisfaction. Our responsive repair services are important for ensuring that residents can experience well-conditioned, fully functional and above all, safe and comfortable living spaces. If issues go unactioned or unreported, the quality of homes or living spaces is affected and in the long term, the general condition of the property can become compromised. Responsive repairs are not only important for maintaining residents’ standard of living but also work to protect the value and condition of the property and its assets for the future.

Resident care is at the heart of all our work. Throughout the repair process all our employees will be courteous and treat you with respect. You can phone Concept’s dedicated service line, available 24/7, which you will receive from your landlord or housing provider. In some cases where available, you can book online using our automated booking service.

After our team has assessed the issue, a skilled operative is assigned to fix the problem, with full appointment tracking and communication to keep you posted about their arrival time.

Empty social housing properties are referred to as voids. Voids repairs occur in between tenancies to repair and refurbish an empty property before it is re-let. The main purpose of void repairs is to bring the vacant property back to a lettable condition as quickly as possible.

This ensures that new tenants can move into a fresh, safe and comfortable environment – vital in enhancing resident satisfaction levels. Landlords often have a waiting list for their properties. Concept carries out voids repairs and refurbishments with maximum efficiency to reduce the turnaround time on empty properties. Additionally, by staying on top of issues that could become long-term problems, landlords can reduce repair costs in the future.

Concept’s property surveyors will identify any faults, damage and necessary maintenance requirements, checking that gas and electric systems are safe and in good condition, kitchen and bathroom facilities are fully functional and clean, and that the property is secure and free of infestation and damp and mould. We’ll put together a list of work that is required to bring the property back to a minimum lettable standard. Any damage or faults will be added to the list. Concept works alongside the landlords to complete any repair work within the scheduled time frame so that turnaround time is not delayed. Our schedulers will liaise with operatives and send the right teams or skilled individuals out to complete the job. This could include plumbing, gas, electrical and boiler work as well as window repairs, door or lock replacement. Once work is complete, we’ll provide photographic inventory and condition reporting.

We provide a comprehensive range of utilities and industrial services including:

• Repairs and maintenance for telecommunication towers, substations, railways, bridges, and highways
• Steel restoration and application of specialist coatings to futureproof assets
• Cleaning and protection of industrial structures using advanced techniques
• Installation and maintenance of safety equipment like anti-climb devices, step bolts, and safety signage
• National Grid-authorised work, including painting transmission towers and maintaining high-voltage infrastructure
• In-house training for rigorous technical, safety, and quality standards
• Expertise in working at heights and near high and low-voltage power lines

Operating on utilities and industrial assets presents substantial hazards, including exposure to high-voltage power lines and the risk of falls when working at elevated heights.
Environmental conditions, such as severe weather, can further complicate projects. Moreover, managing heavy machinery and hazardous materials, including industrial coatings, necessitates stringent safety measures.
Concept addresses these challenges through comprehensive in-house training, specialist safety equipment, and adherence to rigorous industry standards.

Concept operates across a wide variety of assets, including telecommunication towers, electrical substations, transmission towers, and rail infrastructure.

We also carry out repairs and maintenance on bridges, highways, and other critical national infrastructure assets.

The National Grid serves as the foundation of the UK’s electricity transmission and distribution network, guaranteeing uninterrupted power flow from energy generators to residential and commercial properties.

It is operated by National Grid plc, a private enterprise responsible for maintaining and enhancing high-voltage infrastructure, including transmission towers and substations.

The organisation maintains reliable energy delivery while incorporating renewable energy into the grid to support sustainability objectives.

Steel restoration and specialist coatings safeguard industrial assets from corrosion and environmental deterioration, prolonging their operational lifespan and minimising maintenance expenditure.

Concept utilises advanced techniques in pylon painting to futureproof these structures, ensuring they remain operational and secure for decades to come.

The utilities sector confronts aging infrastructure, necessitating ongoing repairs and enhancements to sustain operational effectiveness.

The shift towards renewable energy sources creates complexities in integrating innovative technologies with established systems.

Additionally, stringent safety, environmental, and regulatory compliance requirements demand constant monitoring.

Labour shortages and the requirement for qualified personnel further challenge the sector, coupled with unpredictable weather patterns affecting assets such as transmission towers and substations.

Concept provides property maintenance and refurbishment services for retail and commercial properties such as shopping centres, airports, retail outlets and office buildings.

Of course. From regional teams to national frameworks, Concept ensures consistent, high-quality commercial property services across the UK.

Office and Commercial Fit-Outs are divided into Category A and Category B:

• Category A Fit-Outs deliver the essential infrastructure, including lighting and M&E services, creating functional space ready for client furnishing.
• Category B Fit-Outs take the space further, making it ready for immediate use with customised layouts, furniture, branding, and bespoke design elements.

We deliver services that enhance energy efficiency, reduce waste, and utilise sustainable materials, helping clients achieve ESG goals and regulatory compliance.

Absolutely. We follow industry regulations and best practices to deliver every project safely, legally, and responsibly.

Concept offers property and maintenance refurbishment services to enhance the guest experience. Services such as:

• Hotel room refurbishments, updates and redecoration
• Bathroom refurbishments
• Installation of new technology
• Building extensions
• Fire protection systems
• Painting and decorating
• M&E installations
• Landscaping
• Full strip/ fit-outs

A hotel refurbishment involves updating and improving a hotel’s facilities and interiors to enhance the guest experience, increase efficiency, and maintain compliance with regulations. This can include modernising hotel rooms and suites, as well as internal communal areas such as lounges, restaurants, spa rooms and reception areas.

It is advisable to make minor updates every 3-5 years, and a full hotel refurbishment every 8-10 years.

Works such as planned building repairs and maintenance programmes ensure the hotel property stays in line with guest expectations and that compliance regulations are constantly being upgraded.

Concept are experts in working in occupied environments, conducting works at night or during off-peak hours to minimise impact on staff and guests.

We understand the general managers and owners want to get paying hotel guests and visitors back into their facility, and we won’t compromise on quality to make this happen.

As a leading provider of heritage property maintenance services, Concept provides:

• Building Compliance
• DDA-compliant adaptations
• Decarbonisation services
• Decorative works
• Facade restoration
• Fire safety upgrades
• Gold leafing
• Historic building restoration
• M&E
• Masonry repairs
• Plastering
• Period-appropriate materials
• Refurbishment
• Restoration
• Planned Preventive Maintenance
• Roof repairs
• Space reconfiguration
• Specialist treatments
• Stone conservation
• Structural repairs
• Timber preservation and joinery repair
• Window restoration

Heritage building conservation is the careful repair, maintenance, and protection of historic buildings to retain their architectural and cultural significance. It focuses on preserving the building’s original features, using traditional or compatible materials, while modernising and upgrading the building so that it can remain functional.

In heritage building conservation projects, Concept combines traditional craftsmanship with modern best practices to ensure the protection and restoration of a building’s appearance.

Techniques and treatments include golf leafing, careful cleaning, stone and timber restoration as well as bespoke, period appropriate paints to match the building’s original colour to ensure historical accuracy in all projects.

Heritage property maintenance providers face unique challenges due to the fragile, historic fabric they work with. Repairs must preserve original features using traditional or compatible materials., often revealing hidden defects and requiring specialist and expert skills that are in short supply. Sourcing authentic materials and managing time-sensitive techniques adds complexity and can increase costs.

We offer a comprehensive range of services for healthcare properties including:

• Anti ligature device installation
• Clinical sanitary ware
• Conversions
• DDA-compliant adaptations
• Energy-efficient solutions
• Fire protection works
• Flooring
• Landscaping
• M&E (Mechanical & Electrical)
• Painting and decorating
• Plastering
• Plumbing
• Refurbishment of theatre areas
• Refurbishment works
• Remodelling of care units
• Roofworks
• Strip outs
• Water management systems

We operate across a diverse range of healthcare environments including residential care homes, independent living facilities, psychiatric units, community health clinics, dementia care centres and NHS hospitals and wards.

• Care Home: Residential care for elderly and vulnerable patients
• Clinic: Community-based centres for outpatient treatment and assessments
• GP Surgery: Local practices offering primary care and general medical services
• Hospital: Acute, specialist, and general hospitals delivering round-the-clock care
• Key Worker Accommodation: On-site or nearby housing for NHS staff
• Mental Health Facility: Inpatient and outpatient services supporting mental health and wellbeing

Maintaining safety, regulatory compliance and minimal operational disruption within active clinical environments whilst navigating complex technical requirements, stringent regulations, and the continuous, round-the-clock demands of critical healthcare estates.

Specialist healthcare installations improve safety and accessibility within healthcare environments. These encompass DDA-compliant bathrooms and kitchens, accessibility enhancements including grab rails and ramps, and critical M&E systems such as fire safety measures, security doors with access control, and thermostatic mixer valves for scald prevention. Further features include anti-slip flooring, robust wall cladding and anti-ligature devices specifically designed to safeguard vulnerable patients, particularly within mental health wards. Collectively, these installations focus on patient independence, safety, and wellbeing.

Concept’s DBS-verified teams receive comprehensive training in rigorous infection control measures and patient care procedures, ensuring every individual receives respectful and considerate treatment within these sensitive, operational environments.

We offer services across the full gamut of educational spaces including classrooms, student halls, dormitories, corridors, hallways, communal areas, lecture theatres, libraries, study spaces, student accommodation, cafeterias, toilets, washrooms, storage rooms, bathrooms, sports facilities, outdoor spaces and administrative offices.

• Planned preventative maintenance (PPM) 
• Energy efficiency and sustainability improvements 
• Mechanical & Electrical (M&E) 
• DDA-complaint
• Building compliance management 
• External works
• Fire protection works
• Roof repairs
• Flooring 
• Extensions

• Primary schools 
• Secondary schools 
• Sixth form colleges 
• Further education colleges 
• Universities  
• Adult education centres 
• Boarding schools 
• Academies  
• Nurseries  
• Apprenticeship Facilities 
• Research Institutes 

Concept provides comprehensive maintenance and enhancement services for educational institutions, encompassing planned maintenance programmes, responsive repairs and M&E solutions. Our expertise includes upgrading teaching spaces and communal areas, fitting new bathroom facilities, modernising student accommodation, reconfiguring spaces to support changing educational requirements, and redecorating to create vibrant, inspiring learning environments. Combined with statutory compliance management and energy-efficient upgrades, our work ensures educational facilities remain operational, safe and welcoming for students and staff.

• Fire alarm and safety installation 
• Data infrastructure 
• Building Management Systems (BMS)  
• Intelligent lighting systems 
• Public address systems 
• Security and access control systems 
• Deep cleaning services 
• Gutter clearance 
• Power washing 
• Pest control 
• Graffiti removal 

Concept reduces disruption by carefully scheduling property maintenance activities around academic calendars, working within term times, holidays, and avoiding critical events. Through efficient working methods and transparent communication with facility managers, we protect the learning experience for students, pupils and teaching staff.

We modernise student accommodation by renovating living areas with contemporary fixtures and upgrading essential systems including heating, ventilation, and electrical infrastructure. Our approach includes enhancing energy performance through insulation improvements and smart control systems, reorganising layouts to maximise space and accessibility, and revitalising interiors with updated décor and long-lasting finishes. We also implement DDA compliant modifications to ensure facilities meet accessibility standards for all students.

Contractors delivering educational refurbishment must operate within constrained timeframes aligned to term schedules and holiday periods to prevent disruption. They frequently work with limited budgets whilst maintaining high-quality standards. Operatives must hold current DBS checks and comply with client-specific safeguarding and security requirements. Proper identification through branded uniforms and strict adherence to site protocols are crucial to maintain safety and professionalism within sensitive educational settings.

Our services delivered across the MOD estate includes:

• Property works 
• Compliance (gas and electrical testing)
• Decarbonisation
• Decoration
• Insulation installation
• Flooring and carpets 
• Grounds works 
• Installation of kitchens and bathrooms
• Installation of new doors and windows
• M&E (Mechanical & Electrical)
• Planned Maintenance
• Refurbishment
• Repair of radiators and boilers
• Replacement consumer units (fuse boxes)
• Roofing renewals and replacements
• Voids reinstatements.

As part of Axis CLC, our teams work on 12,500 SFAs across more than 20 English and two Welsh counties, working in collaboration with MOD asset manager AMEY in a longstanding partnership. With properties range in size from one to two-bedroom flats all the way through to mansion sized properties, all of which are domestic homes to Service personnel and their families. We have also undertaken barracks refurbishment works to training blocks with classrooms, offices and onsite staff canteen/mess facilities.

We work closely with the MOD to fulfil their specific objectives, with minimal disruption to the families living in homes across the defence estate. We carefully plan and stage our works while working closely with AMEY to ensure consistency in finish and look.

Some sections of the Armed Forces, like The British Army will sometimes have a requirement to relocate entire units every few years. This requires a complex operation to prepare large volumes of void properties ready for new service families, usually during the school holidays. That’s why we make 2,500 void properties ready for new service families each year – sometimes at the rate of 107 per week.

Amey manages the Ministry of Defence’s Regional Prime and National Housing Prime contracts including the repair and maintenance of service family homes and other assets on the MOD estate. We deliver a range of refurbishment services to enhance the safety and comfort of military housing assets for residents across the UK.

Ensuring MOD homes meet modern living standards for MOD personnel and families we offer a range of upgrades that focus on sustainability and energy efficiency measures. These include providing External Wall Insulation, which improves thermal efficiency, modern windows and doors and energy efficient technologies to cut carbon emissions.

We deliver maintenance and refurbishment services across the full range of blue light properties including police stations, fire stations, ambulance facilities, emergency control centres, and other critical frontline emergency service buildings.

Yes, our operatives are fully vetted and trained to deliver works in high-security environments including custody areas, secure detention facilities, and sensitive operational spaces.

All team members undergo comprehensive background vetting and hold the appropriate security clearances required to work safely and securely within blue light premises.

We collaborate closely with emergency service stakeholders to carefully phase our works, accommodate shift patterns, and schedule activities outside peak operational hours when necessary to ensure continuous service delivery.

Absolutely. Our teams work in full adherence to PACE regulations, Health & Safety standards, safeguarding protocols, and all operational readiness requirements specific to the emergency services environment.

Yes. We have extensive experience delivering regional and national multi-site contracts with centralised management, comprehensive KPI reporting, and dedicated account oversight to ensure consistency across entire estates.

Social housing in the UK comprises affordable homes delivered by local councils or housing associations, created to assist individuals and families who may find it challenging to secure appropriate housing through the private rental market.

Concept delivers specialist property maintenance services for the social housing sector such as: 

• Responsive Repairs 
• Building Compliance & Safety 
• Planned Refurbishment 
• Planned Maintenance 
• Mechanical & Electrical (M&E) 
• Decarbonisation Services  
• Energy Efficiency Retrofit Solutions 
• Kitchen Replacements 
• Bathroom Replacements 
• Fire Safety & Protection  
• DDA adaptations  
• Cladding Services 
• Roofing Upgrades  

The primary distinctions between private housing and social housing relate to ownership, affordability and access criteria. Private housing is owned by individuals or companies and let at market rates. Conversely, social housing is administered by local councils or housing associations, providing more affordable rents that are usually below market value.

Concept assists housing providers and landlords with decarbonisation and retrofit services, helping achieve sustainability and Net Zero objectives. Our PAS 2035-compliant works encompass insulation, heating system upgrades, and other energy efficiency measures to reduce carbon emissions and lower energy costs for social housing residents.

Building compliance and safety are fundamental to our service delivery. We undertake fire, gas, and electrical safety works aligned with current regulations, helping housing providers and councils fulfil UK legal requirements. We also conduct planned compliance inspections and remedial works to maintain resident safety and ensure properties remain fully compliant.

Prioritising residents has always been central to our work. Concept provides a dependable responsive repairs service, focusing on health, safety and security concerns. Our committed teams work diligently to deliver outstanding service ensuring residents receive prompt repairs, particularly in emergency circumstances.

Landlords are legally obligated to maintain their properties in sound condition and ensure they remain safe for occupants. This encompasses maintaining the building’s structure, ensuring heating and hot water systems operate correctly, keeping electrical installations safe, and upholding fire safety standards. Critical repairs affecting health or safety must be addressed promptly. Failure to fulfil these responsibilities can result in enforcement action or legal consequences under UK housing legislation.

The UK’s Right to Repair rules, implemented in 2021, are designed to make repairs more accessible for social housing residents. Residents can request essential repairs, such as heating, plumbing or security issues.