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Home | Case study | Responsive Repairs Service for Walsall Housing Group (WHG)

Responsive Repairs Service for Walsall Housing Group (WHG)

Contract

rnOriginal contract 5-year contract 2014-2019. Renewed annually through Fusion21 framework, 2019 – present

Walsall Housing Group

Supporting our client Walsall Housing Group to provide residents with safe and comfortable homes

Properties

20,000 homes

Our Integrated Responsive and Planned Repairs and Maintenance, delivered by Axis’ Midlands Division, supports our client, Walsall Housing Group, to provide residents with safe and comfortable homes.

Our Responsive Repairs teams cover Urgent, Routine and Emergency Repairs. And our Call Centres, including Out of Hours, respond to residents’ call outs while our Operatives deliver repairs through a fully automated servicing appointment system.

Resident Liaison Officers keep residents and clients fully apprised of the progress of the works and Axis’ strict Code of Conduct assures residents of a polite, respectful and professional service.

Our Responsive Repairs works include repairs to:

Kitchens and bathrooms
Guttering
Roofing
Sanitaryware
Burst pipes and leaks
Faulty electrical fittings

Specifications

Call Centres, including Out of Hours
Fully automated servicing appointment system
Resident Liaison Officers on site
Strict Code of Conduct and Core Values
Urgent, Routine and Emergency Repairs
Boiler Repairs

I have found my dealings with Leanne Ball (Director, Axis’ Midlands Division) and her team excellent and at a very high standard, all with the service requirements to our customers at the forefront of what is required. Leanne is both a credit and asset to Axis

Stephen Walters

Home Maintenance Project Manager, Walsall Housing Group

View Case Study

The integrated management approach adopted by Axis has really paid dividends for us. Full transparency over works has demonstrated value for money savings and provided peace of mind that we are on top of our compliance. But, crucially for us, we have been able to deliver better services to our residents

Ammo Sing

Commercial Manager, Walsall Housing Group

Planned repairs services

Looking for more information about Axis’ repair services? Click below to find out more.

	01730 816021
	info@conceptbld.co.uk

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